Dead On Arrival D.O.A Policy

At Ripple Effect Aquatics, we are committed to ensuring the best health and well-being of our live ornamental aquarium fish during transportation. However, we acknowledge that unfortunate incidents may occur.

Please carefully review our Dead On Arrival (D.O.A.) policy below:

 

1. Eligibility for D.O.A. Claims:

To qualify for a D.O.A. claim, you must notify us within 4 hours of the live fish being delivered.

D.O.A. claims will only be considered if the fish arrives deceased with the shipping bag unopened.

 

2. Documentation Required:

In the event of a D.O.A., it is essential to provide:

 

• Two clear photos and a short video of the deceased fish with the shipping bag unopened.

 

This documentation is necessary to process your claim. Failure to provide adequate documentation may result in denial of your D.O.A. claim.

 

3. Exclusions:

D.O.A. claims will not be accepted if the shipping bag has been opened. Once the shipping bag is opened, it is considered that the fish is no longer under our care, and therefore, a refund or return cannot be facilitated.

Claims for D.O.A. must be made within the specified timeframe and with the required documentation.

 

4. How to Submit a D.O.A. Claim:

Upon discovering a D.O.A. incident, please contact our customer service team immediately using our DOA Contact Form.

Provide the necessary documentation (photos and video) as outlined above.

Our team will promptly review your claim and provide further instructions.

 

5. Resolution of D.O.A. Claims:

Approved D.O.A. claims may result in a refund or replacement of the deceased fish, at our discretion.

Refunds will be processed within a reasonable timeframe following claim approval.

 

6. Contact Information:

For any questions or assistance regarding a D.O.A. claim, please contact us by filling out a contact form, or use the chat bubble provided on the bottom right of the screen.

Were always happy to help!

By making a purchase from Ripple Effect Aquatics, you agree to adhere to this D.O.A. policy. We appreciate your understanding and cooperation in ensuring the health and satisfaction of your aquarium livestock.