Live Arrival Guarantee

At Ripple Effect Aquatics, we take every precaution to ensure your live fish arrive healthy and in good condition.

 

Our Commitment:

We take the utmost care from the moment our fish are born in our breeding tanks to the moment they're packed for delivery. Every fish is hand-selected for health and quality, purged overnight when possible, and packed with medical-grade oxygen in insulated foam boxes with heat packs when nessisary. We ship express-only to minimise transit time and maximise their chance of safe arrival. You can expect only the best quality, and we stand behind every order with this guarantee

 

Temperature Guidelines:

To help us achieve this, we kindly ask for your cooperation in minimising the time your fish are exposed to extreme conditions.

Please avoid ordering live fish during extreme temperatures, generally below 5°C or above 30°C (day or night).

  • Cold weather: We include heat packs where appropriate. However, shipping live fish can be challenging as temperatures may vary between our location and yours.

  • Heatwaves: We strongly advise against ordering live fish, as even ice packs and insulated packaging may not prevent overheating.

 

Delivery Responsibilities

✅ Ensure someone is home at the time of delivery to immediately receive and unpack the fish.

✅ All orders are shipped with "Authority to Leave", meaning the package may be left at your address if you are not home.

⚠️ Ripple Effect Aquatics is not responsible for losses caused by prolonged exposure to the elements after delivery.

 

If a Loss Occurs

In the unlikely event of a loss during transit:

Do not discard any livestock or packaging.

Contact us within 24 hours using our DOA contact form.

Follow the steps in our D.O.A. Policy to submit your claim.

 

Once we review your claim and confirm a transit-related loss, we will offer either:

A full refund, or

A replacement fish (if stock is available).

 

Please note: Only deceased fish are eligible for refund or replacement. Healthy fish that survive transit are not covered by this guarantee.

 

Thank you for your understanding and support, happy fish keeping!